Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@rescube.food. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@rescube.food.

Special Guarantee — “Try It 100% Risk-Free”

We stand behind the quality and taste of our products. When you order The Starter Bundle, your purchase is covered by our no-questions-asked guarantee.

Try The Starter Bundle completely risk-free — if you don’t love it, you’ll get your money back in full.
 • No need to return anything.
 • No questions asked.
 • Simply email us at support@rescube.food with your order number and request a refund within 30 days of delivery.

This guarantee applies only to purchases of The Starter Bundle made directly from our official website.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rescube.food.

Effective Date: 22 November 2024

At Rescube Restaurant LLC, we take pride in delivering high-quality frozen food products to our customers. Due to the nature of our products, we are unable to accept returns once an item has been delivered.

No Returns Policy

For health and safety reasons, we cannot accept returns of any food products, including frozen items. Once delivered, all sales are final.

Refund Policy

We strive to ensure that all orders meet our customers’ expectations. If you have any concerns about your order or believe there has been an issue, we encourage you to contact us for assistance. Refunds will only be considered under the following circumstances:

• Damaged or defective products upon delivery.

• Incorrect items received in your order.

• Other valid concerns assessed on a case-by-case basis.

To request a refund, please email support@rescube.food with the following information:

1. Your order number.

2. A description of the issue.

3. Supporting evidence, such as photographs of the product and/or packaging.

Processing Time

Once we receive your request, our team will review it and respond within 5-7 business days. Approved refunds will be processed promptly and credited back to your original payment method.

We thank you for your understanding and look forward to serving you with the highest standards of quality and service.

For any questions or assistance, feel free to contact us at support@rescube.food.